Shipping & Returns
Orders are shipped from warehouses from British Columbia, Alberta, Manitoba, Quebec, Ontario or Nova Scotia. Most orders are delivered in 3 to 10 business days after being placed. Timeframe is dependent on order minimums. We will notify you as soon as possible if items you ordered are out-of-stock.
Orders are shipped via DHL, Loomis or Canada Post.
Orders cannot be picked up at the warehouse.
Our office on West Hastings does not hold stock.
We typically only ship within Canada, but we can ship large orders internationally. A $2000 minimum order is required before consideration.
We adhere to a strict minimum of $50.00. Orders will be shipped via Loomis from the closest Pioneer warehouse with available stock.
Did you order the wrong size, style or colour and need to return all or part of an order? No problem! Just email firstname.lastname@example.org with a complete list of all of the items you would like to return, including style numbers, colors, sizes, quantities and order number and we will reply with return instructions. Please note: a 15% re-stocking fee is applicable.
Was there a mistake on our part? Please email email@example.com with a complete list of all of the items you were wrongfully shipped, including style numbers, colors, sizes, quantities and order number. We will reply with return instructions.
Did you receive defective products? All products have a one month warranty against manufacturing defects from the date of purchase. Just email firstname.lastname@example.org with the item you would like to return, including style number, color, size, quantities and order number. We will reply with return instructions.
Returns can only be authorized 30 days after receipt.
Altered or opened garments are not returnable.
All original tags and packaging must be present.
Shipping and handling charges are not refundable.
Returns must be authorized by Safetywear.ca
Returns without an RA # will be refused.
All returns are subject to a 15% restocking fee.
If items are damaged or wrongfully shipped, we will cover return shipping costs.
Please allow up to 10 business days for credits to be processed.
Order cancellation can only be made before shipment.
Once shipments are picked up by a courier, the return policy is in effect.
Please click here for more information about our payment options.