Shipping & Returns
Shipping
Orders are shipped from warehouses from British Columbia, Alberta, Manitoba, Quebec, Ontario or Nova Scotia. Most orders are delivered in 2 to 5 business days after being placed. We will notify you as soon as possible if items you ordered are out-of-stock.
Shipping Method
Orders are shipped via Purolator, DHL, or Loomis.
Orders cannot be picked up at the warehouse.
Our Vancouver office does not hold stock.
Shipping Area
We ship only within Canada. Orders shipping to remote areas may be subject to extended delivery times.
Minimum Order
We adhere to a strict minimum of $75.00. Orders will be shipped from the closest warehouse with available stock.
Returns
Did you order the wrong size, style or colour and need to return all or part of an order? No problem! Just email orders@safetywear.ca with a complete list of all of the items you would like to return, including style numbers, colors, sizes, quantities and order number and we will reply with return instructions. Please note: a 15% re-stocking fee is applicable.
Was there a mistake on our part? Please email orders@safetywear.ca with a complete list of all of the items you were wrongfully shipped, including style numbers, colors, sizes, quantities and order number. We will reply with return instructions.
Did you receive defective products? All products have a one month warranty against manufacturing defects from the date of purchase. Just email orders@safetywear.ca with the details of the defective item, including style number, color, size, quantities and order number. We will reply with more information.
*IMPORTANT DETAILS:
Returns can only be authorized 30 days after receipt.
Altered or opened garments are not returnable.
Return freight must be pre-paid.
All original tags and packaging must be present.
Shipping and handling charges are not refundable.
Returns must be authorized by Safetywear.ca
Returns without an RA # will be refused.
All returns are subject to a 15% restocking fee.
If items are damaged or wrongfully shipped, we will cover return shipping costs.
Please allow up to 10 business days for credits to be processed.
Cancellations
Order cancellation can only be made before shipment.
Once shipments are picked up by a courier, the return policy is in effect.
Payments
Please click here for more information about our payment options.