Help & Support
Welcome to the Safetywear.ca Help & Support Centre. Find answers about shipping, returns, payments, quotes, purchase orders, tax exemptions, and contacting our customer service team.
Select a topic below to get the information you need.
Orders, Shipping & Returns
Shipping Rates & Delivery Times
Learn about shipping rates, free shipping eligibility, delivery times, warehouse locations, couriers, tracking, and shipping restrictions.
Returns & Refunds
Find out how to return an item, return eligibility requirements, restocking fees, refund processing times, and our cancellation policy.
Payments & Business Accounts
Payment Options
Learn about paying by Visa, MasterCard, American Express, Interac e-Transfer, PayPal, Apple Pay, and approved purchase orders.
Pay by Purchase Order
Information for approved businesses, schools, government organizations, and other organizations that need to purchase using a purchase order.
BC PST Exemption
Learn about British Columbia PST exemptions for eligible safety apparel, equipment, businesses, employers, and resellers.
Quotes & Customer Service
Request a Quote
Need pricing for a larger order? Learn how to create and submit a quote request through your Safetywear.ca account.
Contact Us
Need additional help? Contact our Vancouver customer service team by email, phone, or through the message icon on our website.
Can't Find the Answer?
Our customer service team is available Monday to Friday from 8:00 AM to 4:00 PM Pacific Time, excluding statutory holidays.
Email: orders@safetywear.ca
Phone: (604) 629-3407