Returns & Refunds

Need to return all or part of your Safetywear.ca order? No problem. You can submit a return request through your online account.

How to Start a Return

Sign in to your account on the Safetywear.ca website.
Once signed in, go to your order history.
Locate the order containing the item(s) you wish to return.
Click Return Items?
Select the item(s) and quantities you would like to return.
Select the reason for your return.
Submit your return request.

Once we receive your return request, we will email you with authorization and instructions for sending your item(s) back.

Return Requirements

Returns must be initiated within 30 days of the order date.
All returns must be authorized by Safetywear.ca before they are shipped back.
Returns sent without a valid Return Goods Authorization (RGA) number will be refused.
Returned merchandise will be inspected before a refund is issued.
Items must be in new, unworn, and resalable condition.
Original tags must remain attached and original packaging must be included where applicable.

Return Shipping & Restocking Fees

Return shipping costs are the customer's responsibility.
Original shipping and handling charges are non-refundable.
All returns are subject to a 15% to 20% restocking fee.
Returns must be shipped by courier. Local return drop-off is not available.
Only send your return to the address provided in your return authorization instructions. Returns sent to another location, including our head office, may be subject to additional shipping charges.

When Will I Receive My Refund?

Please allow approximately 5–7 business days for your refund to be processed after the returned merchandise has been delivered to our warehouse and inspected.

Damaged, Defective or Lost Items

Claims for defective, damaged, or lost items must be submitted within 10 days of the date of purchase.

NEOS Boot Cover Returns

NEOS boot covers must be returned in new, unused, and resalable condition.

When trying on NEOS boot covers, we strongly recommend placing a clean plastic bag over your footwear to help protect the inside of the boot covers.

Boot covers showing signs of wear, dirt, outdoor use, or other conditions that make them non-resalable will not be accepted for return.

Do You Offer Exchanges?

No. Safetywear.ca does not offer product exchanges. You are welcome to return an eligible item according to our return policy and place a new order for the item, size, or colour you require.

What Happens If My Order Is Returned to Sender?

Orders returned to sender may be subject to a restocking fee and any applicable shipping charges.

Can I Cancel or Change My Order?

Orders are automatically sent to our warehouses for processing shortly after they are placed. This typically occurs within approximately 10 minutes, including outside our regular customer service hours.

Once an order has been released to a warehouse for processing, we are unable to cancel it or make changes to the products, quantities, sizes, colours, or shipping information.

Please carefully review your order before submitting it. Once an order has shipped, our regular return policy applies.

Need Help With a Return?

If you have questions about a return or need assistance submitting a return request, please contact our customer service team or use the message icon in the bottom-right corner of the Safetywear.ca website.